Identification documents
In order to fully process your application, we are required by law to confirm your identity. If you apply online, we will attempt to do this electronically. If this is not possible, you will be asked to provide identification in branch.
If you wish to apply in branch, you will be required to provide two forms of original identification, one from each of the following types, to confirm both your identity and address.
Type One: Confirming your name
Accepted documents
- Current signed passport
- Full UK or overseas driving licence showing your address, signature and photograph
- Current National Identity Card
- Original benefits notification letter dated within the current tax year from a benefits agency or the Department for Work and Pensions
- A letter from a person in a position of authority. This could be a hostel manager, social worker, Armed Forces officer, minister of religion or general practitioner
Type Two: Confirming your address
Accepted documents
- UK benefits letter. If a benefits letter is provided as Type One identification, a letter from the same source, such as DWP, council or HMRC, will not be accepted as Type Two identification
- UK utility bill
- Bank, building society or other credit union statement from a UK institution showing your name, current address and transactional activity on the account. Online statements will not be accepted
- Inland Revenue tax notification
- UK Disabled Parking document showing your address, signature and photograph
- Tenancy agreement or rent statement from a council or reputable letting agency. Handwritten letters will not be accepted
- Letter from a prison governor or probation officer on official headed paper
- Letter from a UK employer for foreign nationals. It must be written in English on official headed paper and include the contact name, address and telephone number
- UK Council Tax document
Submitting your identification online
You can submit your identification online through our digital identification partner, HooYu. Please speak to a member of the team if you have not received a link or are unable to complete the process using this method.
We cannot accept identification documents through our online portal.
Please note that we cannot open your account until we have received adequate proof of your identification.
Do you have a question?
Contact the Clockwise team if you need help understanding which identification documents you can provide.