Do you think you have been a victim of fraud?

Please contact us immediately if you think there is suspicious activity on your Clockwise account. You can email . Please include the date & time of the transaction you feel may be fraudulent as well as the amount and any other detail that will help us investigate. 


Below is some information that you will need and may find helpful.

If you do receive any communications from us and are unsure whether these are genuine, please note that we will never ask you the following:

  • We will never ask you for you online password information
  • We will never ask you for your full in branch security information and you should not disclose this to anyone else
  • We will never ask you to transfer funds from Clockwise into a different account or a ‘safe’ account
  • We will always refer to you by name in all our correspondence


Clockwise’s Fraud Monitoring Service

We’re always checking for any suspicious activity on accounts held with Clockwise. This may mean that we may delay or decline transactions that we think are unusual, or even block your account until we can confirm that you’re making the transaction. Keep your contact details up to date so we can get in contact quickly to keep any inconvenience to a minimum.

The following links also provide access to useful fraud prevention advice, and information on how to prevent your self from being scammed.