Chat with us, powered by LiveChat FRAUD PREVENTION - Clockwise Credit Union
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Do you think you have been a victim of fraud?

Please contact us immediately if you think there is suspicious activity on your Clockwise account. Below is some information that you will need and may find helpful.

If you do receive any communications from us and are unsure whether these are genuine, please note that we will never ask you the following:

  • We will never ask you for you online password information
  • We will never ask you for your full in branch security information and you should not disclose this to anyone else
  • We will never ask you to transfer funds from Clockwise into a different account or a ‘safe’ account
  • We will always refer to you by name in all our correspondence

COVID-19 Scams

Unfortunately, with the global pandemic there has been a rise in fraud, linked to COVID. The Financial Conduct Authority has issued a statement on what to look out for. We would ask you to never give out your full pin code or security information to anyone . We, or any other bank, would never ask you to transfer money to a ‘safe account’. You can read more about this on our recent news post.

Citizens Advice

Clockwise’s Fraud Monitoring Service

We’re always checking for any suspicious activity on accounts held with Clockwise. This may mean that we may delay or decline transactions that we think are unusual, or even block your account until we can confirm that you’re making the transaction. Keep your contact details up to date so we can get in contact quickly to keep any inconvenience to a minimum.

The following links also provide access to useful fraud prevention advice, and information on how to prevent your self from being scammed.

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