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Support for members impacted by coronavirus (COVID-19)

Please click here for the latest updates regarding our services

Contact Us

Members Website or Mobile App

If you are already a member register for online account access. Once registered, you can send us documents, ask questions, apply online and request transfers, all in one place using our website or mobile app.


Alternatively, you can email us at any time on, and we will get back to you within 24 hours.


You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 0116 2423900. However, if you do need to speak to someone, a member of the team will be available to assist you Monday to Friday between 9.30am  to 4.30 pm.

In Branch

At the moment, our Leicester branch is open from Monday to Friday between the reduced hours of 10 am to 2 pm. We are following social distancing guidelines. Please only visit if you cannot resolve your query on our website, through the app, email or over the telephone. Please also only visit the branch if are not showing any signs of Coronavirus symptoms.

Please note loan or savings account applications in branch will be by appointment only. You can apply for a loan or savings account online at any time 24 hours a day by visiting our loans page or our savings page.

Community Access Points

Due to the recent outbreak of Coronavirus (COVID-19), we have made the difficult decision to temporarily close our Community Access Points.

You can contact us by:

  • calling our Member Services Team on 0116 242 3900
  • messaging us on our LiveChat facility online
  • emailing us at

Please remember you apply for a loan or savings account online 24 hours a day 7 days a week. And members can also check balances, make transfers, print statements with our online account or mobile app.

We apologise for any inconvenience and appreciate your understanding.

Find out More about Clockwise in the Community

Watch our Video 


Charnwood – Monday 10:00 – 13:00 [TEMPORARILY CLOSED]
Charnwood Borough Council Offices, Southfield Road, LE11 2TX

Hinckley – Wednesday 10:00 – 13:00 [TEMPORARILY CLOSED]
Next Generation, 108 Castle Street, Hinckley, LE10 1DD

Loughborough – Thursday 10:00 – 13:00 [TEMPORARILY CLOSED]
Loughborough Library, Granby Street, LE11 3DZ

We have various community pop ups throughout Leicester and Leicestershire. Please use the map to check the closest one to you and call our head office for details and times on 0116 2423900.

Melton Mowbray – First Tuesday of each month 10:00 – 13:00 [TEMPORARILY CLOSED]
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL. Please note, if the door is locked, please press the buzzer for Me and My Learning, and they will let you in.

Coalville – First Thursday of each month 10:00 – 12:00 [TEMPORARILY CLOSED]
Coalville Library, High Street, Coalville LE67 3EA

Braunstone Foodshare [TEMPORARILY CLOSED]
39 Gallards Hill, Braunstone, LE3 1QR

New Parks Community Hub [TEMPORARILY CLOSED]
St Oswalds Road, New Parks, LE3 6RJ

St Matthews Big Local [TEMPORARILY CLOSED]
25 Kamloops Crescent, LE1 2HX

The Bridge – Homelessness to Hope [TEMPORARILY CLOSED]
43 Melton Street, LE1 3NB

E2 Centre – Beaumont Leys [TEMPORARILY CLOSED]
2-4 Home Farm Close, LE4 0RU

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