The best way to contact us is online.
Members Website or Mobile App
If you are already a member register for online account access. Once registered, you can send us documents, ask questions, apply online and request transfers, all in one place using our website or mobile app.
Alternatively, you can email us at any time on, firstname.lastname@example.org and we will get back to you within 24 hours.
You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 0116 2423900. However, if you do need to speak to someone, a member of the team will be available to assist you Monday to Friday at the times listed below.
In Branch & The Community
Our friendly team is ready to help you at our city centre branch, or at one of our community access points throughout the county. Details below.
How to find us
1 St Nicholas Place
Tel: 0116 242 3900
Monday 09.30 to 16:00
Tuesday 09.30 to 16:00
Wednesday 10:00 to 16:00
Thursday 09.30 to 16:00
Friday 09.30 to 16:00
Saturday – Sunday Closed.
Community Access Points
We have a number of Community Access Points across the county enabling remote access to our services (see our Google map). Location and opening time information is detailed below and if you have any queries, please contact Clare Shilton on 0116 2423900.
Please note that no cash is taken or held at the Community Access Points.
Find out More about Clockwise in the Community
Loughborough – Monday 10:00 – 13:00
Charnwood Borough Council Offices, Southfield Road, LE11 2TX
Loughborough – Thursday 10:00 – 13:00
Loughborough Library, Granby Street, LE11 3DZ
Melton Mowbray – Tuesday 10:00 – 13:00
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL. Please note, if the door is locked, please press the buzzer for Me and My Learning, and they will let you in.
Coalville – Friday 10:00 – 12:00 (Apologies this Access Point will be closed on Friday 9th August)
Coalville Job Centre Plus, Crown House, Whitwick Road, Coalville LE67 3FB
Hinckley – Wednesday 10:00 – 13:00
Next Generation, 108 Castle Street, Hinckley, LE10 1DD