The best way to contact us is online.
Members Website or Mobile App
If you are already a member register for online account access. Once registered, you can send us documents, ask questions, apply online and request transfers, all in one place using our website or mobile app.
Alternatively, you can email us at any time on, email@example.com and we will get back to you within 24 hours.
You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 0116 2423900. However, if you do need to speak to someone, a member of the team will be available to assist you Monday to Friday at the times listed below.
In Branch & The Community
Our friendly team is ready to help you at our city centre branch, or at one of our community access points throughout the county. Details below.
How to find us
1 St Nicholas Place
Tel: 0116 242 3900
Monday 09.30 to 16:00
Tuesday 09.30 to 16:00
Wednesday 10:00 to 16:00
Thursday 09.30 to 16:00
Friday 09.30 to 16:00
Saturday – Sunday Closed.
Christmas Opening Hours
24th December (Christmas Eve) – 9:30am – 1pm
Tuesday 25th December (Christmas Day) – CLOSED
Wednesday 26th December (Boxing Day) – CLOSED
Thursday 27th December – 9:30am – 4pm (normal hours)
Friday 28th December – 9:30am – 4pm (normal opening hours)
Monday 31st December (New Year’s Eve) – 9:30am – 1pm
Tuesday 1st January (New Year’s Day) – CLOSED
Wednesday 2nd January – 10am – 4pm (resume normal opening hours)
Community Access Points
We have a number of Community Access Points across the county enabling remote access to our services (see our Google map). Location and opening time information is detailed below and if you have any queries, please contact Clare Shilton on 0116 2423900.
Please note that no cash is taken or held at the Community Access Points.
Find out More about Clockwise in the Community
Loughborough – Monday 10:00 – 13:00 Christmas: Closed 27th & 31st Dec
Charnwood Borough Council Offices, Southfield Road, LE11 2TX
Loughborough – Thursday 10:00 – 13:00 Christmas: Closed 27th Dec
Loughborough Library, Granby Street, LE11 3DZ
Please note – Loughborough Access Point (Thursdays) will relocate to Charnwood Borough Council Offices (same place as on Mondays) from 8th November until after Christmas. We are still awaiting a reopening date from Library Services but it will be January at the earliest. We will update as soon as we are provided further information.
Melton Mowbray – Tuesday 09:30 – 13:30 – Christmas: Closed 25th Dec & 1st Jan
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL
Coalville – Friday 10:00 – 12:00 – Christmas: Closed 28th Dec
Coalville Library, Coalville, Leicestershire LE67 3EA
Hinckley – Wednesday 10:00 – 13:00 – Christmas: Closed 26th Dec & 2nd Jan
Next Generation, 108 Castle Street, Hinckley, LE10 1DD
Wykin – Appointments Only
Gwendoline Community House, 50 Gwendoline venue, Wykin, Hinckley, LE10 0EZ. Please email enquiries@Clockwise.coop to request an appointment or telephone our Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.
Earl Shilton – Appointments Only
Community House in Earl Shilton, Peggs Close, LE9 7BP. Please email enquiries@Clockwise.coop to request an appointment or telephone the Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.