skip to Main Content

Contact Us

The best way to contact us is online.

Members Website or Mobile App

If you are already a member register for online account access. Once registered, you can send us documents, ask questions, apply online and request transfers, all in one place using our website or mobile app.


Alternatively, you can email us at any time on, and we will get back to you within 24 hours.


You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 0116 2423900. However, if you do need to speak to someone, a member of the team will be available to assist you Monday to Friday at the times listed below.

In Branch & The Community

Our friendly team is ready to help you at our city centre branch, or at one of our community access points throughout the county. Details below.

How to find us

Leicester Branch

1 St Nicholas Place
LE1 5LB.
Tel: 0116 242 3900

Opening hours:

Monday 09.30 to 16:00
Tuesday 09.30 to 16:00
Wednesday 10:00 to 16:00
Thursday 09.30 to 16:00
Friday 09.30 to 16:00
Saturday – Sunday Closed.

Christmas Opening Hours

24th December (Christmas Eve) – 9:30am – 1pm

Tuesday 25th December (Christmas Day) – CLOSED

Wednesday 26th December (Boxing Day) – CLOSED

Thursday 27th December – 9:30am – 4pm (normal hours)

Friday 28th December – 9:30am – 4pm (normal opening hours)

Monday 31st December (New Year’s Eve) – 9:30am – 1pm

Tuesday 1st January (New Year’s Day) – CLOSED

Wednesday 2nd January –  10am – 4pm (resume normal opening hours)

Community Access Points

We have a number of Community Access Points across the county enabling remote access to our services (see our Google map). Location and opening time information is detailed below and if you have any queries, please contact Clare Shilton on 0116 2423900.

Please note that no cash is taken or held at the Community Access Points.

Find out More about Clockwise in the Community

Watch our Video 


Loughborough – Monday 10:00 – 13:00 Christmas: Closed 27th & 31st Dec 
Charnwood Borough Council Offices, Southfield Road, LE11 2TX

Loughborough – Thursday 10:00 – 13:00 Christmas: Closed 27th Dec 
Loughborough Library, Granby Street, LE11 3DZ

Please note – Loughborough Access Point (Thursdays) will relocate to Charnwood Borough Council Offices (same place as on Mondays) from 8th November until after Christmas.  We are still awaiting a reopening date from Library Services but it will be January at the earliest. We will update as soon as we are provided further information.

Melton Mowbray – Tuesday 09:30 – 13:30 – Christmas: Closed 25th Dec & 1st Jan 
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL

Coalville – Friday 10:00 – 12:00 – Christmas: Closed 28th Dec 
Coalville Library, Coalville, Leicestershire LE67 3EA

Hinckley – Wednesday 10:00 – 13:00 – Christmas: Closed 26th Dec & 2nd Jan 
Next Generation, 108 Castle Street, Hinckley, LE10 1DD

Wykin – Appointments Only
Gwendoline Community House, 50 Gwendoline venue, Wykin, Hinckley, LE10 0EZ. Please email to request an appointment or telephone our Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.

Earl Shilton – Appointments Only
Community House in Earl Shilton, Peggs Close, LE9 7BP. Please email to request an appointment or telephone the Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.

Back To Top