The best way to contact us is online. You can register for online account access using the ‘register’ link at the top right corner of this page. Once registered, you can send us documents, ask questions, apply online and request transfers, all in one place.
Alternatively, you can email us at any time on, firstname.lastname@example.org and we will get back to you within 24 hours.
You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 0116 2423900. However, if you do need to speak to someone, a member of the team will be available to assist you Monday to Friday at the times listed below.
Please note that we are closed on the first Thursday of every month for staff training. During this time you can of course access this website and the automated phone service.
In Branch & The Community
Our friendly team is ready to help you at our city centre branch, or at one of our community access points throughout the county. Details below.
How to find us
1 St Nicholas Place
Tel: 0116 242 3900
Monday 09.30 to 16:00
Tuesday 09.30 to 16:00
Wednesday 10:00 to 16:00
Thursday 09.30 to 16:00
Friday 09.30 to 16:00
Saturday – Sunday Closed.
Community Access Points
We have a number of Community Access Points across the county enabling remote access to our services (see our Google map). Location and opening time information is detailed below and if you have any queries, please contact Clare Shilton on 0116 2423900.
Please note that no cash is taken or held at the Community Access Points.
Find out More about Clockwise in the Community
Loughborough – Monday 10:00 – 13:00
Charnwood Borough Council Offices, Southfield Road, LE11 2TX
Loughborough – Thursday 10:00 – 13:00
Loughborough Library, Granby Street, LE11 3DZ
Melton Mowbray – Tuesday 09:30 – 13:30
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL
Coalville – Friday 10:00 – 12:00
Coalville Library, Coalville, Leicestershire LE67 3EA
Hinckley – Wednesday 10:00 – 13:00
Next Generation, 108 Castle Street, Hinckley, LE10 1DD
Wykin – Appointments Only
Gwendoline Community House, 50 Gwendoline venue, Wykin, Hinckley, LE10 0EZ. Please email enquiries@Clockwise.coop to request an appointment or telephone our Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.
Earl Shilton – Appointments Only
Community House in Earl Shilton, Peggs Close, LE9 7BP. Please email enquiries@Clockwise.coop to request an appointment or telephone the Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.