In order to deal with enquiries quickly and efficiently we use a ticket system. Every enquiry you make is assigned a unique ticket number which you can use to track the progress and responses online.

So you know we are dealing with your enquiry we provide complete archives and history of all your enquiries.

A valid email address is required to submit a ticket.

Please provide as much detail as possible so we can best assist you.

Open New Ticket

We provide archives and history of all your current and past enquiry requests complete with responses.

Check Ticket Status

Branch Contact Options

Leicester Branch
1 St Nicholas Place

Tel: 0116 242 3900

We aim to answer your call quickly though at busy times (09:30 to 12:00) it may take a little longer.
Please be aware that calls may be monitored or recorded for training purposes

Balance Enquiry Line, Tel:  0116 2423908 

Fax: 0116 2423905
SMS: Clockwise Enq & your message to 60777

Contact points

Leicester branch

1 St Nicholas Place
LE1 5LB.
Tel: 0116 242 3900

Opening hours:

Monday 09.30 to 16:00
Tuesday 09.30 to 16:00
Wednesday 10:00 to 16:00
Thursday 09.30 to 16:00
Friday 09.30 to 16:00
Saturday 10:00 to 13:00 (Telephone Service only) – please note that from Saturday 18th February we will only be offering our automated service over the weekend together with 24/7 access to our website.


The branch will be closed on the first Thursday of the month at 13.00 for staff training.

Community Access Points

We have a number of Community Access Points across the county enabling remote access to our services (see our Google map). Location and opening time information is detailed below and if you have any queries, please contact Clare Shilton on 0116 2423900.


Market Harborough – This access point has now closed. We apologise for any inconvenience caused. Please contact the head office by phone or email if you have any queries. Many thanks.

Loughborough – Monday 10:00 – 13:00
Charnwood Borough Council Offices, Southfield Road, , LE11 2TX

Loughborough – Thursday 10:00 – 13:00
Loughborough Library, Granby Street, LE11 3DZ

Syston – Every 3rd Wednesday of each month 09:30 – 13:00
Syston Town Council, School Street, Syston, Leics, LE7 1HN

If you live in the borough of Charnwood, you can also watch this short video on what we do within the local area:

Watch Video 

Melton Mowbray – Tuesday 09:30 – 13:30
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL

Coalville – Friday 10:00 – 12:00 Please note we will not be opening on Friday 12th May 2017
Coalville Library, Coalville, Leicestershire LE67 3EA

Hinckley – Wednesday 10:00 – 13:00
Next Generation, 108 Castle Street, Hinckley, LE10 1DD

Wykin – Appointments Only
Gwendoline Community House, 50 Gwendoline venue, Wykin, Hinckley, LE10 0EZ. Please email to request an appointment or telephone our Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.

Earl Shilton – Appointments Only
Community House in Earl Shilton, Peggs Close, LE9 7BP. Please email to request an appointment or telephone the Leicester office on 0116 242 3900 and we will arrange for someone to contact you as soon as possible.