Members Website or Mobile App

If you are already a member register for online account access. Once registered, you can send us documents, ask questions, apply online and request transfers 24/7, all in one place using our website or mobile app.


You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 03301755792. However, when you do need to speak to someone, a member our team is on hand to help you Monday to Friday between 9.30am to 4.00 pm. You can also take advantage of our Post Office Cash Out Now service and ask for cash to be sent to pick up from your local post office. Ask our team for details


You can email us at any time at and we will get back to you within 24 hours Monday to Friday.

In Branch

If you need to speak to us face to face or use our cash services you can find our branch in Leicester city centre at the below address


Our opening hours at our branch is as follows:

Monday         10am – 2pm
Wednesdays 10am – 2pm
Fridays           10am – 2pm

You can also find us at our Rugby branch


Our opening hours at our Rugby branch is as follows:

Tuesday         10am – 3pm
Thursday       10am – 3pm

You can contact us by:

Please remember you apply for a loan or savings account online 24 hours a day 7 days a week. And members can also check balances, make transfers, print statements with our online account or mobile app.