Enjoy faster, more secure access to your Clockwise website and mobile app.
🔑 The Short Version:
We have simplified the way you log in. You no longer need to remember or enter your memorable word. Instead, logging in now requires just your username, your password, and a quick automated security passcode sent straight to your phone.
What’s Changing?
To streamline your login experience, the old memorable word layer has been completely removed. To complete your sign-in, we will now securely broadcast a unique six-digit passcode via text message directly to your registered mobile device.
Why This Matters
This upgrade introduces Strong Customer Authentication (SCA)—an industry-standard security measure built to aggressively block fraudsters from attempting to access your accounts. Your account is safer, and you have one less password to memorize!
Two Steps to Ensure Seamless Access
Verify Your Contact Details
Because security passcodes are sent instantly via text, it is critical that we have your absolute current mobile phone number on file. You can update this immediately inside the mobile app, through the website portal, over the phone at 0330 175 5792, or by speaking to a branch representative.
Go Mobile for the Best Experience
Want the fastest route into your Clockwise account? Download our official smartphone app. It is the easiest, most seamless hub to check balances, move money, and process secure log-ins.
Ready to Log In?
Experience your simplified member dashboard now on your desktop computer, or download our app on your phone for immediate control of your money.
