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Support for members impacted by coronavirus (COVID-19)

Please click here for the latest updates regarding our services

Contact Us

Members Website or Mobile App

If you are already a member register for online account access. Once registered, you can send us documents, ask questions, apply online and request transfers, all in one place using our website or mobile app.


Alternatively, you can email us at any time on, and we will get back to you within 24 hours.


You can arrange payments and transfer funds using our automated phone system, 24 hours a day. Please contact us on 0116 2423900. However, if you do need to speak to someone, a member of the team will be available to assist you Monday to Friday between 9.30am  to 4.30 pm.

In Branch

Following the recent Government announcement, I want to reassure you that as an essential service, we are remaining open and you do not need to worry about accessing your Clockwise account and services. You can access your account online 24/7 and phone lines are open as usual, Mon to Fri, 9.30am – 4.00pm.

However, because this period of National Lockdown is in response to increasing cases of the more contagious variant of Covid-19, we have made the decision to temporarily reduce our branch opening hours as follows:

Mondays       10am – 2pm
Wednesdays 10am – 2pm
Fridays           10am – 2pm

Your health and safety and that of our staff and volunteers is our priority so we ask that you only visit the branch for urgent matters and we ask that you call us in advance where possible.

We also ask that you only visit if you are not showing any of the symptoms of coronavirus. Please contact us by phone or email if you are unable to visit but require support to access your account, or use our online chat facility.

If you do need to come to branch we will be maintaining strict social distancing, with only 3 people in the branch at any one time and we request that unless you have a medical reason not to, a mask must be worn at all times.

We thank you for your co-operation and patience during this extraordinary time and please visit our website for further advice and information.


Friday02/04/2021ClosedClosedBank Holiday
Monday05/04/2021ClosedClosedBank Holiday

Community Access Points

Due to the recent outbreak of Coronavirus (COVID-19), we have made the difficult decision to temporarily close our Community Access Points.

You can contact us by:

  • calling our Member Services Team on 0116 242 3900
  • messaging us on our LiveChat facility online
  • emailing us at

Please remember you apply for a loan or savings account online 24 hours a day 7 days a week. And members can also check balances, make transfers, print statements with our online account or mobile app.

We apologise for any inconvenience and appreciate your understanding.

Find out More about Clockwise in the Community

Watch our Video 


Charnwood – Monday 10:00 – 13:00 [TEMPORARILY CLOSED]
Charnwood Borough Council Offices, Southfield Road, LE11 2TX

Hinckley – Wednesday 10:00 – 13:00 [TEMPORARILY CLOSED]
Next Generation, 108 Castle Street, Hinckley, LE10 1DD

Loughborough – Thursday 10:00 – 13:00 [TEMPORARILY CLOSED]
Loughborough Library, Granby Street, LE11 3DZ

We have various community pop ups throughout Leicester and Leicestershire. Please use the map to check the closest one to you and call our head office for details and times on 0116 2423900.

Melton Mowbray – First Tuesday of each month 10:00 – 13:00 [TEMPORARILY CLOSED]
Phoenix House, Nottingham Road (next to Sainsburys), Melton Mowbray, LE13 0UL. Please note, if the door is locked, please press the buzzer for Me and My Learning, and they will let you in.

Coalville – First Thursday of each month 10:00 – 12:00 [TEMPORARILY CLOSED]
Coalville Library, High Street, Coalville LE67 3EA

Braunstone Foodshare [TEMPORARILY CLOSED]
39 Gallards Hill, Braunstone, LE3 1QR

New Parks Community Hub [TEMPORARILY CLOSED]
St Oswalds Road, New Parks, LE3 6RJ

St Matthews Big Local [TEMPORARILY CLOSED]
25 Kamloops Crescent, LE1 2HX

The Bridge – Homelessness to Hope [TEMPORARILY CLOSED]
43 Melton Street, LE1 3NB

E2 Centre – Beaumont Leys [TEMPORARILY CLOSED]
2-4 Home Farm Close, LE4 0RU

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