Coronavirus (COVID-19) - We are here to help!
We understand you may be worried about the impact of the recently announced second lockdown in England, and have concerns about access to your Clockwise account and services. We want to assure you that as an essential service, we are remaining open and we will be keeping up to date with the current government guidance and will advise you of any changes in our availability, service or branch opening hours as soon as possible via this web page and social media. Please refer to information below. We thank you for your co-operation and patience during this extraordinary time.
Last Updated: 02/11/2020
For Latest Government advice: please visit gov.uk/coronavirus.
Supporting you financially
If you have an existing loan with us and you don’t think you’re going to be able to make a loan repayment due to being directly or indirectly affected by Covid-19, please talk to us as soon as possible. The earlier you talk to us, the sooner we can help.
We are continuing to provide new loans to support our community during this difficult time. Our loan processing times have not changed and we expect to make a decision on all applications within 1 working day.
Please apply online or using our mobile app. We are not currently accepting any loan applications in branch. If you have an urgent requirement please contact us by phone.
Stay safe from fraud
Remember, your money is safe in your account. Clockwise will never call you advising you to transfer your money to a different account.
People are using the coronavirus outbreak as an opportunity to try new scams by email, call and text.
If you get an email with a PDF or a link that offers advice or a cure for the virus, it’s likely to be a scam.
Lost or had your Engage Card Stolen?
If your card is lost or stolen simply login to your account and select ‘my cards’ and follow the steps on-screen.
Tel : +44 (0)1756 693 275 (calls are charged at the BT national rate).
Lines are open 7 days a week 24 hours a day