Support to keep you on top of your finances

The last year has been different for all of us and we appreciate that things may have changed for you financially. We want to give you reassurance that we are here for you and to help as much as you can.

If you are experiencing financial difficulties in repaying your Clockwise loan, please contact a member of our friendly, specialist team who will be more than happy to help. You can contact them between 09.30am and 4.30pm Mon-Fri on 0116 2423906.

We encourage anyone who is experiencing financial difficulties and struggling to manage debt to seek advice and to be cautious about using debt management companies as fees can be expensive. Always check terms and conditions and small print. We recommend only using agencies that are impartial or government sponsored and if you are unsure check with the Citizens Advice.

For impartial money help and financial advice we recommend contacting the following organisations. We have also detailed some useful resources if you are experiencing personal difficulties.  Please click on the image links to visit the websites. We can also signpost links to food banks – please don’t be embarrassed, we are happy to help.

Useful Links

Below are some useful free services which give advice and information if you are experiencing financial difficulties.

Find out the benefits you can get!

Answer these simple questions to quickly find out if you are eligible for any benefits.

Stop Loan Sharks

Stop Loan Sharks investigates and prosecutes illegal money lenders and provides support for borrowers in the UK.
If you have borrowed from a loan shark or are worried about someone else, they are here to help and keep you safe.

Money & Pensions Service

The Money & Pensions Service (previously Money Advice Service) was set up by the government to provide free and impartial money advice and covers a whole range of services from debt and borrowing, budgeting and savings to homes and mortgages and family and retirement. There are lots of online tools and calculators with web chat and phone support for those who need it.

Citizens Advice

The Citizens Advice is a free, independent, confidential and impartial advice service that advise on rights and responsibilities around practices and policies that affect people’s everyday lives. There is a whole section on their website covering debt and money.

0808 278 7970 (Leicester residents)
0808 278 7854 (Leicestershire residents)
0800 144 8848 (Coventry residents)
0808 250 5715 (Warwickshire residents)

Lines are open 9am – 4.30pm Monday to Friday and calls are free from both landlines and mobiles.


Trinity Money Advice

Trinity Money Advice Leicester is the Holy Trinity’s advice service. The charity provides free, practical and confidential advice to people who are struggling with debt. They also provide budgeting and money skills.

Step Change

StepChange is one of the UK’s leading debt charities to help tackle your debts with expert advice and fee free debt management.

National Debtline

The National Debtline provide free independent advice over the phone and online.

Money Saving Expert

The Money Saving Expert provides free and impartial information on a whole range of topics including debt. It can’t give debt advice but it does have some great information, pointers, tools and guides to help you.

Visit their website and find out more about finding out more how credit unions can help you.


WaterSure is a scheme which helps some people with their water bills. To apply for the scheme, you must be on benefits and need to use a lot of water either for medical reasons or because your household has a certain number of school-age children. You also need to be on a water meter or be waiting to have one installed.

Personal Difficulties

If you are experiencing difficulties which impact your life and finances, you can get help here.

Cruse Bereavement Care

Grief is a natural process but it is also devastating. Cruse offer support for anyone experiencing grief.


You can contact Samaritans day or night if you need someone to talk to about anything that is on your mind. Get in touch with Samaritans on the phone, online, email or through their app.


Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.

Macmillan Cancer Support

Macmillan offer emotional, physical and financial support for people living with cancer.


Mind provides advice and support to empower anyone experiencing a mental health problem.