Changes to cash services at our Leicester branch

The way our members use Clockwise has changed over time. More and more people now manage their money through our app and online, with fewer members visiting our branches to deposit or withdraw cash.

Because of this, we’re making a change to the cash services available at our Leicester branch.

From 27 November 2026 Our Leicester branch will no longer accept cash deposits or provide cash withdrawals over the counter.

How can I withdraw cash?

You’ll still be able to access money from your Clockwise account. If you need to withdraw cash, you can use our cash collection service at participating Post Office branches.

Withdraw at the Post Office

You can arrange to collect cash from participating Post Office branches using our cash collection service.

Manage your account online

You can continue to manage your Clockwise account, savings and payments using the Clockwise app or online.

Find out how to withdraw cash at the Post Office →

Our Leicester branch is still here to help

This change only affects cash deposits and withdrawals. Our Leicester team will still be available to support members with other services.

You can still visit us for help with things such as opening an account, applying for a loan, managing your membership or getting support using our online services.

Need some help?

If you have any questions about the changes, or you'd like some help getting set up with the Clockwise app, our team will be happy to help.

Get in touch

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